SHIPPING

We are currently experiencing a high volume of orders, and shipping may be delayed.

We aim to deliver your purchase as quickly as possible but during Sale it may take longer than usual to arrive.

PLEASE NOTE:
ORDERS PLACED AFTER 2 PM (MONDAY – FRIDAY) WILL BE PROCESSED ON THE FOLLOWING WORKING DAY.
ORDERS PLACED ON SATURDAY OR SUNDAY OR DURING BANK HOLIDAY PERIODS WILL BE PROCESSED ON THE FOLLOWING WORKING DAY.

We ship our products to most countries across the world and have a variety of different shipping methods.

To ensure you a hassle-free shopping experience, for some countries, we estimate customs duties in the final prices, you may be subjected to additional charges when you receive your item. 

1. SHIPPING METHODS AND COSTS

Our shipping cost will be dependent on the shipping type and the destination. For ease, your shipping rate will automatically be calculated at checkout before purchase. 

Once accepted, we aim to dispatch all orders within 7-10 working days (Monday – Friday, excluding UK bank and public holidays). Estimated delivery times are to be used only as a reference and will commence from the shipping date; we are not responsible for any delays caused by destination customs clearance processes.

We ship everything Standard (delivery 7 – 10 working days). Shipping time kicks in after dispatch from our warehouse

2. DELIVERIES TO RUSSIAN FEDERATION

Due to customs policies, some Russian regions may have order amount limitations on shipments from abroad.

• Restrictions are not applicable for Moscow, Moscow region cities, St. Petersburg, Kaliningrad, Kazan, Krasnodar, Rostov on Don, Khabarovsk, Murmansk, Samara, Togliatti and other bigger cities;
• For cities like Volgograd, Bryansk, Kaluga, Yaroslavl, Stavropol, Sochi, the value of goods purchased can’t exceed 1000 euros per month;
• For certain smaller cities, the limit is 200 euros per order.

If you are not sure whether your city is under restrictions, our Customer Service team will be happy to inform you.

3. SAN MARINO AND VATICAN CITY

Available shipping options are the same as in Italy.

4. SHIPMENTS TO GAZA

All orders to Gaza are temporarily suspended. To ensure that you still receive your package, please select an alternative shipping address.

5. IMPORTANT DELIVERY INFORMATION

We recommend that you consider the following information:

• You own the products once we have received payment in full and they have been delivered to you.
• Please be mindful that all deliveries will require someone to be in to receive the delivery and provide a signature upon receipt,
• We will be unable to redirect orders to a different address once items have been shipped
• Our carriers does not deliver to P.O. Boxes as well as to APO/FPO/DPO addresses and does not use General Delivery,
• If our carriers does not find anyone at the indicated address, it will try to deliver the package two more times, leaving a card with instructions on each occasion.
• If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery it will be no fault of ours.

6. WHEN DO WE DELIVER?

Our Online Store ships worldwide, delivering 9am-5pm, Monday to Friday. Our carriers do not deliver on holidays.

During the order process we will let you know the date when we will provide the products to you. This will be dependent on the shipping method you have selected before placing your order. Estimated delivery times are to be used only as a reference and will commence from the shipping date which we will write and inform you of.

During sales periods, you may experience a delay in shipping as deliveries could take 2 or 3 business days longer than usual in these busy periods. Should your order face a delay of more than this, we will notify you of your options.

If our delivery of the products is delayed by an event outside our control, then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay from the expected date (i.e. more than 3 business days) you may contact us to end the contract and receive a refund for any products you have paid for but not received. We will not be responsible for any delays caused by the delivery destinations customs clearance processes.

7. FIRST TIME ORDERS

For your security, please be aware that first-time orders can only be shipped to the cardholder’s billing address or a corporate work address which we can verify independently. To avoid delays to your order, please ensure that your billing address matches the address on your card statement, and that the cardholder’s name is written as it appears on the card. Please also ensure that your contact details are filled in accurately, so that we can contact you if necessary.

8. INSURANCE

We insure each purchase during the time it is in transit until it is delivered to you. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you are not the receiver of your purchase (for example a gift order) then the person who signs for the package confirms receipt and is accountable for the package.

9. TRACKING YOUR ORDER

You can track the status of your order by signing into your account on our site and visiting your online account.

10. TAXES AND DUTIES

As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to and payment of these is necessary to release your order from customs upon arrival.

As we are unable to advise on the amount this may be, we invite our customers to verify local taxes and duties before placing an order.